Terms of Use

These terms are the agreement between you and Hype & Swagger Ltd ("we", "us") for using GotGame. By creating an account, you accept them.

1. Who can use GotGame

• You must be 18 or over. We check your date of birth at sign-up.
• One account per person. Your phone number or email address identifies you.
• You are responsible for what happens on your account.

2. What GotGame is — and what it is not

The one thing we do run is GotGame leagues: leagues with a prize, which you choose to enter. Section 6 is their rules. The games played in them are still arranged between the players, like any other game.

Every game on GotGame is arranged between the people taking part. The host decides who plays, where and when. That is a private arrangement between them, and we are not a party to it. A lesson is arranged between the coach and the player who books it, in the same way.

Booking a court stays between the club and whoever books it. We do not take court bookings. When a club, or a coach we have approved, sets a price for a game, an event or a lesson, you can pay them in the app. You pay them, not us: your payment goes to their own account with Stripe. We take a fee for each payment made in the app. Section 12 explains both. A game or event a player puts on is not paid in the app: you settle up with the host yourselves, and we take no part in it and no fee.

3. Padel carries risk, and you accept it

Playing sport can cause injury, including serious injury. Meeting people you do not know carries its own risks. You take part entirely at your own risk. That includes a lesson: a coach on GotGame is independent of us (section 14).

Before you play, it is on you to decide that you are fit enough, that the venue and the game suit you, and that you have whatever insurance you want. If something does not feel right, do not play.

4. How to behave

Do not:

• Harass, threaten, bully or abuse anybody.
• Post anything hateful, sexual, violent or illegal, including in photos and messages.
• Pretend to be somebody else, or set up a club you have no connection to.
• Create fake games, spam, or advertise.
• Share anybody else's personal information, including photos of them, without their agreement.
• Try to get round a block, a suspension or a deleted account.
• Scrape, copy or automate the service.

Turn up, or say you are not coming. Not showing up without a word is the thing that ruins a game for the other three, and it is what your Attendance figure records.

5. Your level, your attendance, reports and blocks

• Your level moves on recorded results, and where the number came from is always shown alongside it. Recording a result that did not happen, to move somebody's level or your own, is a breach of these terms.
• Attendance counts finished games where a register was taken and you were on the roster. It is counted, not voted on — nobody scores you.
• You can report a person, a game, a club or a message. Reports come to us, not to the person reported.
• You can block anybody. Blocking is private to you and the other person is not told.
• If somebody has blocked you, you cannot join a game they are in. The app will not tell you why, and that is deliberate: explaining it would give the block away.

6. GotGame leagues and prizes

Now and then we run a league of our own, free to enter, with a prize for the winner. This section is the rules every one of them shares. Each league's page adds its own details: where it is played, its dates, what scores, the prize, who provides it, and any rules of its own. You see all of it before you tap Enter, and it stays on the league's page throughout. Together, that page and this section are the league's official rules.

• Who runs it. Every GotGame league is run by Hype & Swagger Ltd, 20 Wenlock Road, London N1 7GU. A sponsor may provide the prize, and is named on the league's page. Apple and Google are not sponsors of any GotGame league and are not involved in it in any way.
• It is free. Nobody pays to enter, and nothing you buy, anywhere, changes your chances.
• Who can enter. Anybody with a GotGame account, which means 18 or over. A league can be limited to players who live in an area, or to a level, category or age band. Its page says so, and the app checks when you tap Enter. People who work for Hype & Swagger Ltd or for the league's sponsor, and anybody who lives with them, can take part but cannot win a prize. If one of them finishes top, the prize goes to the next player on the final table who can win it.
• One entry each. You enter once, by tapping Enter, with your one account.
• How it is won. By points from games you play and record in the app, as the league's page sets out. Nobody judges and nothing is drawn. A game counts only if it was played after you entered and by the end date. Ties are settled in the order the page gives, and nobody wins on nought points. In a league with groups, each group has its own winner and its own prize. Two doubles partners who played every game together and are still level after every tie-break win together and share the one prize.
• When it is final. The table becomes final at the end of the third day after the end date, so a result agreed in those three days still counts. At that moment the final table is written down, and it does not change afterwards.
• Playing fair. Recording a result that did not happen, arranging results with other players, or playing under more than one account is cheating and breaks these terms. Before a league is final we can take a player off its table, and we record who did it, when and why. If we find after it is final that a prize was won by cheating, we can refuse to give it.
• Telling the winner. We tell everybody on the final table in the app at 9am on the morning it becomes final, and by a push notification too if you have turned on Leagues and prizes in Settings.
• Claiming a prize. The winner claims it by emailing support@gotgamenow.com within 30 days of being told, unless the league's page gives a different time. We ask for delivery details by email; the app never stores them. If the winner does not claim in time, we offer the prize to the next player on the final table and tell them, and they then have 30 days to claim it, and so on down the table.
• The prize. It is as described on the league's page. There is no cash alternative. If the prize becomes unavailable, we will provide one of equal or greater value. We deliver it within 30 days of your claim, unless the league's page gives a longer time.
• Naming the winner. The final table, winner included, stays visible in the app to everybody who can see the league. If anybody asks, we will tell them the winner's name and county, so they can see the prize was really awarded. If you win and would rather we did not, say so when you claim; we must still give the information to the Advertising Standards Authority if they ask. We will not use a winner's name or picture in any publicity without asking them first.
• If a league cannot finish. If we have to stop a league before its end date, for example because its sponsor withdraws, we will tell everybody on it in the app. The league's page may say what happens then; if it does not, nobody wins that league's prize. We only open a league once its sponsor has given us the prize or its value, so every winner gets the prize described, or a reasonable equivalent.

What a league records about you, and who can see it, is in section 3 of the privacy policy.

7. Your content

What you post stays yours. You give us permission to store and display it inside GotGame so the app can work — showing your photo in a game's gallery to the people who were at that game, for example. That permission ends when you delete the content, except where somebody else's copy legitimately remains, such as a message you have already sent.

We can remove content that breaks these terms, and we can suspend or close an account that does.

8. Our liability

GotGame is provided as it is. We do not promise that it will be uninterrupted or error-free, or that anybody you meet through it will be who they say they are, turn up, or behave well.

To the fullest extent the law allows, we are not liable for injury, loss or damage arising from a game arranged through GotGame, from the conduct of another user, or from a venue.

When you pay an organiser, what you pay for is theirs to deliver, not ours. If something we did goes wrong with a payment, we will put it right.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If you are a consumer, nothing here affects your statutory rights.

9. Ending it

• You can delete your account at any time: Settings → Delete account. It is hidden immediately and erased after 30 days, and you can stop it during those 30 days with the Keep my account button.
• We can suspend or close your account if you break these terms, or if we need to protect somebody.

10. Changes, and the law that applies

If we change these terms in a way that materially affects you, we will tell you in the app before the change takes effect.

These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

11. Sign-in codes by text message

Got Game sign-in codes. When you enter your mobile number in the Got Game app and ask for a code, Hype & Swagger Ltd, which runs Got Game, sends you a one-time code by text message so you can sign in. We send nothing else by text: no marketing and no reminders.

How often. One message each time you ask for a code. Message and data rates may apply.

Help and stopping. Reply HELP for help, or email support@gotgamenow.com. Reply STOP to stop texts from us. After that we cannot text you a sign-in code until you reply START.

Mobile carriers are not liable for delayed or undelivered messages. How we handle your number is in our Privacy policy.

12. Paying in the app

Who you pay. Whoever runs a game, an event or a lesson sets its price. Only two kinds of organiser can be paid in the app: a club, and a coach we have approved. When you pay in the app, you pay the organiser: your payment is made to the organiser's own account with Stripe, our payment provider, not to us. What you pay for — your place in their game or event, or their lesson — is between you and them, as section 2 says. A price of £0 means it is free.

A game a player hosts. A game or event a player puts on for others cannot be paid in the app. Its price is just the price, with no booking fee, and you pay the host yourself, outside the app — in cash on the day, for example. The host can mark in the app that you have paid them in cash; only you and whoever runs the game see that mark. We take no part in that money and no fee, and the rest of this section does not apply to it.

How you pay. With Apple Pay on an iPhone or Google Pay on Android. There is no other way to pay in the app, and we do not save cards. If your phone has no wallet set up, you cannot pay in the app; on a game you can pay for any time, you can still pay the organiser in cash.

When you pay. It depends on how the organiser set the game up:

• Pay to secure a place. You pay as you join, and paying is what joins you. Your payment is held, you are put in the game, and only then is it taken. If the last place goes while you are paying, nothing is taken and you go on the waiting list.
• Ask first. If the organiser decides who joins, nothing is taken when you ask.
• Pay any time. Nothing is taken when you join. You can pay in the app any time from joining until a day after the game, or pay the organiser in cash. If the organiser marks you as paid in cash, the app stops asking.

On a game you pay for as you join, if the organiser says yes to your request, or a place comes free for you from the waiting list, you have 2 hours to pay in the app, or until 30 minutes before the start if that is sooner. Otherwise the place goes to the next person. A lesson is paid in full when you book it (section 14).

The booking fee. For every payment in the app we take a fee, which also pays Stripe's charge for handling the payment. It comes out of the price, not on top of it: you pay the price you see, and the club or coach gets the price less the fee. Paying the organiser in cash has no fee.

If you drop out.

• More than 12 hours before the start: you get back what you paid, less the booking fee. The app tells you the exact amount before you leave.
• Within 12 hours of the start, or if you do not turn up: no refund.
• If the organiser calls it off, or takes you out of it, you get everything back, the booking fee included.
• If the mistake is ours (you paid twice, or your payment arrived after your place had gone), you get everything back automatically.
• Once the organiser has been paid, which is the day after the game, nothing can be refunded in the app and the game can no longer be called off. Talk to the organiser, or email us.

Refunds go back through Stripe to the card in your wallet. Your bank may take a few days to show it.

If something goes wrong with a payment. Email support@gotgamenow.com first; we can usually put it right faster than a bank can. You can still ask your bank to reverse a payment, and if you do, your bank decides.

Payments go through Stripe. Stripe, not GotGame, handles every payment. When you pay, your phone's wallet gives Stripe a stand-in for your card, never the number, and we never see your card. How Stripe and we handle your data is in section 7 of our privacy policy.

13. Getting paid: clubs and coaches

Who can be paid in the app. A club, set up by one of its admins, and a coach we have approved (section 14). A player hosting a game or event for others cannot be paid in the app (section 12).

Setting up. To take payments in the app, you set up getting paid once. We make a Stripe account for you, or for your club, and Stripe checks who you are on its own pages. The account is in the country you choose when you set it up, the UK or the US, and Stripe cannot change that later.

Payment processing services for organisers on GotGame are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as an organiser on GotGame, you agree to be bound by the Stripe Services Agreement, as the same might be modified by Stripe from time to time. As a condition of GotGame enabling payment processing services through Stripe, you agree to provide GotGame accurate and complete information about you and your business, and you authorise GotGame to share it and transaction information related to your use of the payment processing services provided by Stripe.

What you get.

• The fee comes out of the price: you get the price of your game, event, lesson or coaching session less the fee.
• The fee is 5.5% of the price or, if it is more, Stripe's standard charge plus 20p (20¢ in the US).
• The fee is worked out for a standard card. If a player's card costs Stripe more than that (a business card, or a card from abroad), the difference comes out of what you get.
• A payment keeps the fee it was made with, even if the fee changes later.

When you are paid. The day after your game, event or lesson ends, we tell Stripe to send what you are owed to your bank. Money owed back to a player is never paid out. If Stripe needs more from you, your payouts wait until you give it.

If you call a game off, or take a player out. If you call it off, everyone who paid gets everything back, the booking fee included; if you take a player out, they get everything back. That comes out of your Stripe balance, so you pay Stripe's charge and our fee on those payments. If your Stripe balance cannot cover a refund, the refund may wait until it can, and we may ask you to put it right. Once you have been paid out, you cannot call the game off in the app.

Cash. On a game players can pay for any time, if a player pays you in cash you can mark them as paid, so the app stops asking them. We never touch cash, and any disagreement about it is between you and the player.

Your part. You set an honest price and description, and put on what you advertised. You are responsible for what you sell, including any insurance, permissions and court bookings it needs, and for your own tax.

Disputes. If a player asks their bank to reverse a payment to you, the bank decides, and Stripe can take the amount, and its fee for the dispute, from your Stripe balance. We may ask you for proof that the game, event or lesson happened.

If your account is suspended or closed. Money you are owed for games that have already happened is still paid out, less any refunds owed.

14. Coaching

Becoming a coach. Anyone with a GotGame account can apply from their profile. One of our team reads each application and decides, and an approved coach has a Coach badge. Approving a coach means one of our team has read their application; we do not check their qualifications, insurance or background. To be paid in the app, a coach also sets up getting paid with Stripe (section 13). Until they have, they are not listed and their lessons cannot be booked.

Coaches work for themselves. A coach on GotGame is independent. They are not employed by Hype & Swagger Ltd and do not act for us. Each coach decides where they coach, when, how long a lesson is, what it costs and how many players it is for, and whether they are taking bookings at all. A coach is responsible for their lessons, their qualifications and their insurance.

Booking a lesson. Lessons can be booked from 28 days ahead until 12 hours before the start. Booking is instant, with no waiting for the coach to accept, and you pay the whole lesson price when you book. If you have not paid 15 minutes after booking, the booking is removed and the time is free again; if a payment is going through, it waits for it, but never past 45 minutes after you booked. The person who books pays for the whole lesson, even if they bring friends. Friends do not need the app, but whoever books is responsible for the friends they bring, and for their knowing the risks in section 3.

Cancelling a lesson. Cancel more than 12 hours before the start and you get the price back, less our fee; the app shows the amount first. Within 12 hours, or if you do not turn up, there is no refund. If the coach cancels, you get everything back.

A coach's own sessions work like any event and follow section 12. A coaching session put on a club's page belongs to the club, and the club is paid.

15. Contact

Email support@gotgamenow.com.